Holiday Express Booking Conditions
Holidays booked through Travel Bulgaria are governed by Holiday Express (UK)
Ltd.'s Terms and Conditions. These are as below.
Should you require any clarification of these Terms and Conditions,
please ask a Holiday Express representative at the time of making your
booking.
These terms and conditions do not affect your statutory rights as a consumer.
Insurance
It is a condition of booking with every tour operator that you have
adequate insurance cover. Such insurance will ensure that you are
properly covered against unexpected cancellation charges, medical costs
that might be incurred while you're away, loss of money, or belongings,
or personal liability claims. Please note that the cover offered by
most credit card companies is not normally adequate for package holiday
or holiday flight bookings.
If you require insurance cover, Holiday Express will be pleased to
arrange it at the time of booking, though you are free to make your own
arrangements.
Date Of Cover
Clients are covered from the date that the insurance is paid, normally at time of booking.
Insurance Warranty
1. Prior to and at the time of effecting the insurance if purchased through Holiday Express you must confirm:
(a) That you are not aware of any reason why the holiday should be cancelled or curtailed;
(b) That no person to be covered by the insurance policy is receiving or awaiting treatment as a hospital in-patient;
(c) That no person is travelling against the advice of their doctor or
for the purpose of obtaining medical treatment or where a terminal
prognosis has been given;
(d) That if you or any other member of your party has received
treatment as a hospital in-patient during the twelve months prior to
booking you/they have obtained medical opinion as to the advisability
of taking the holiday;
2. You will advise the company if any of the above arise after taking this insurance.
Correct Spelling of Names, Titles
All names, titles and initials of those travelling should be correctly
given at the time of booking. Changes cannot be made at a later date
without extra charges being incurred. Please note too, that correct
ages are required for insurance cover within the following bands:
(Under 3) (3-18), (Over 65).
Costings
All costings are subject to final confirmation as on the Tour Operator
invoice. Errors and omissions are excepted. Children's discounts are
all subject to the correct age of the child being given as at the last
date of the holiday.
Passports
All clients must be in possession of a full 10-year passport. You MUST
inform Holiday Express if you are travelling on a British Subject's
Passport. Persons over 16 on day of travel must have their own
passport. On a family passport the lead name must travel. Clients must
check the expiry date on their passport and ensure that it is valid
prior to travelling with at least 6 months left to run on the return
depending on the country you wish to visit.
Visas
The following applies to EC passport holders. Visas are required to be
purchased in advance for certain countries, including Egypt and India.
Other countries, including Israel and Turkey require tourist single
entry visas to be purchased on arrival. If you are not travelling on an
EC passport, other rules may apply. Please check with Holiday Express
for advice or contact the embassy of the country you're travelling to.
It is your responsibility to ensure you have adequate visas for the
destination you intend to visit.
Medical Advice
Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit.
Discounts and Gifts
Discounts and gifts only apply if the balance payment is paid to
Holiday Express on or before the date on the Holiday Express Invoice -
Normally 10 weeks prior to departure or for bookings within 10 weeks of
travel full payment at time of booking. If payment is not received,
discounts and gifts will be removed. Balance reminders are not normally
issued.
Operators' Booking Conditions/Fair Trading Terms
Ensure that you have read the booking conditions, which are in your tour Operator's brochure.
Flight Timings
All flight timings are provisional and could be subject to change. You will be11 informed of any major change.
Square Deals - Sun Deals
When this type of late holiday is booked, you should be familiar the Operator's extra conditions.
Credit and Debit Card Payments
For all bookings, credit card charges are as follows: MasterCard or Visa - 2%, American Express/Diners Club 2.5%
There is no charge for debit card transactions
Please note: The lead or booking passenger must be over the age of 18 to book a holiday.
Cancellations
Cancellation must be in writing by lead name and sent to Holiday
Express at 6th Floor Gwent House, Gwent, Wales NP44 1PL, telephone
01633 798 095 (+44(1)633 798 095 if calling from outside the UK). When
a holiday is cancelled after full payment has been made, any discount
taken must be repaid and claimed back from your insurance company.
Other Service Charges
Holiday Express will make the following charges in addition to any tour operator charges.
Amendment: £10 per person for amendments to booking.
Cancellation: £10 per person except when cancellation charge is 100%, no charge will be made.
Delivery Times and Pricing
For bookings made 1 to 14 days before travel, tickets are collected
from the departure airport on the day of travel. For bookings made over
14 days before travel, tickets will be posted 10 days prior to
departure.
Prices
The price of delivery of your tickets are included in the price, except
where the tickets are allocated 'Ticket On Departure'. In this case you
will be advised of the charge at time of booking as the charge varies
depending on the tour operator.
Goa
The Indian authorities will not permit Indian passport holders to travel on Charter Flights.
Data Protection Act
Holiday Express is registered under the above act. To progress with any
enquiries we need your Name, Address and Telephone number. This
information is stored and used in accordance with the above act.
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Holiday Express Privacy Policy
Our Commitment to privacy
Holiday Express and its owner Digital Travel Services Ltd is committed
to protecting the privacy of those using the Holiday Express web site
and the confidentiality of the personal information which our customers
provide us with. We use the information we collect to provide services
and to ensure that your booking is processed smoothly. Beyond that we
only use personal information if volunteered by you. Holiday Express
will never sell personal information or share personal information with
third parties unless these are involved to fulfill your holiday or
flight booking.
At Holiday Express we use the information we collect in the following ways:
When you place a booking through Holiday Express, we need to know your
name, e-mail address, delivery address, name(s) and number of
passengers, credit or debit card number and expiry date. This allows us
to book your holiday or flight and to keep you up to date on the
dispatch of tickets and payment progress. So that we can make the
experience with Holiday Express as good as possible and provide you
with over and above service, Holiday Express store with your consent
personal information and information about the booking and the use of
our services. With your consent we may also use your contact
information to let you know about enhancements to the site, special
offers and competitions. If you respond to a promotion or competition
we will ask for your name, address and e-mail address. This is so that
we can fulfill the promotion, notify competition winners and track the
popularity of our marketing activity.
Holiday Express will never sell personal information
Holiday Express will never sell personal information or share personal
information with third parties, unless these are involved to
fulfillment of your booking or without your consent. Our employees and
associated companies are obliged by us to respect confidentiality.
Your personal information is safe with Holiday Express
At Holiday Express, data security is one of our highest priorities and
we do our utmost to protect the data you provide. When you book online
or access your booking details, we offer the use of a secure server.
The secure server software (SSL) encrypts all information you input
before it is sent to us.
Phone call monitoring
During telephone enquiry and booking, we occasionally record the phone
call for training purposes only. Your conversation will not be passed
on to any other company or used for any other means except training.
Changes to Policy
All changes to the privacy policy in the future will be highlighted in
this section. This privacy policy v1.0 was last updated on 8th May 2001
Cookies
Cookies are small pieces of information that are stored by your browser
on your computer's hard drive. Holiday Express uses cookies to
recognise when you return to Holiday Express. Cookies also enable us to
gain information about the use of our services and to enhance our site
according to the preferences of our customers. Our cookies do not
contain any personally identifying information.
Should you have further questions regarding our privacy policy, please
refer by e-mail to feedback@Holiday Express Our customer service also
helps you if you need information about your data or if you would like
to have data corrected. If a change of our privacy policy should become
necessary you will always find the actual version on this page.
Holiday Express welcomes your questions and comments about privacy, please send e-mail to
feedback@Holiday Express.
Or our postal address is:
Holiday Express
Digital Travel Services Ltd.
6th Floor Gwent House,
Gwent Square
Cwmbran NP44 1PL
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