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Customer Support and Service
Our customer service
department is open Monday to Friday from 09:00 to 17:00 hours.
Should you have any query or wish to amend your
reservation, you should wherever possible: -
- E-Mail
Holiday Express at telesales@holiday-express-group.co.uk or
- Fax
Holiday Express on 01633 628 801 or
- in
cases of emergency you can telephone Holiday Express on 08700
130 833
For enquiries regarding tickets,
please note that tickets should be with you 7 days prior to travel.
Where you have made a booking within 21 days of travel, you would
normally have been given ticket on departure details.
This is normal procedure and your tickets will be issued at the airport
on quoting the reference number given to you at the time of booking.
Complaints Procedure
In the unlikely event that
you need to make a complaint about your holiday, you must wherever
possible attempt to resolve your issue with the representative in
resort. If this not possible you forward your complaint in writing to
Holiday Express within 35 days of your return.
As per the ABTA code of conduct, we will acknowledge
your complaint and if necessary forward details to your tour operator.
You should receive a reply within 28 days. Holiday Express will forward
to you copies of all correspondence received from the tour operator.
Holiday Express
6th Floor Gwent House
Gwent Square
Cwmbran
NP44 1PL
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